We are very satisfied with our new piano and the support that we received from Mr. Nelson and Mr. Buteyn. Since our first contact by email until the delivery in our home, all West Michigan Piano staff dispensed us all possible attention. Mr. Nelson permitted us to evaluate a lot of different pianos in the store. We had time and he was very patient attending our family. The business negotiation was fair for both sides, and the delivery was timely and executed with extreme care for the piano and house’s floor. West Michigan Piano rocked! Marcia Cristina